Establishing Effective Communication

As with all skills, some leaders are more proficient than others.  How can leaders leverage the key fundamentals of leadership to increase their leadership capacity, and successfully impact their team?

Successful leaders are excellent communicators.  In fact, communication is one of the most important elements of leadership.  When crafting your message, consider all angles.  In other words, think about the “who,” “what” and “how” of your message.  Keep in mind, what is the issue at hand?  How can it be solved?   Who needs to take action?

Make sure your message is understood.  Anyone can deliver a message, but the message may not be understood.  Communication is not complete until your audience confirms that the message is understood. If necessary, repeat yourself to make a point, and always ask your team if they have questions are comments.  Also, wait five to ten minutes to give your team time to process.

Manage conflicts with consideration and purpose.  Always handle conflict immediately, or you may run the risk of being seen as incapable, as a leader.   Prevent conflict by learning your employees emotional triggers.  For example,  consider their working styles, some are methodical, and work slower in pace, others thrive and work well under pressure. Pairing these two personality types could result in  major conflict.

Give specific and appropriate praise to team efforts.  State what you appreciate in an authentic manner.  For example, “last week, during the team meeting, you provided valuable insight, which allowed us to improve our customer relations.”  This conveys the message of exactly what impressed you, and reinforces the desired behavior.

Keep your team informed of any important changes on the horizon.  Send out a group email, or call a team meeting.  The additional time may be well worth the effort.  This strategy will help team members develop trust and foster loyalty towards you as their leader.

Encourage feedback regarding team assignments.  Develop a policy that allows employees to approach you when needed.  For example, establish a particular time throughout the day when you are available to talk.  This will make employees feel you care about their concerns.

Demonstrating successful leadership is often filled with trial and error.  Successful leaders continue to hone their leadership skills throughout their careers…click here for more information on developing leaders in the workplace.

Happy Monday

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